👋Welcome

Welcome to the YesHello Knowledge Base and here you can find some handy guides to use the platform.

What is YesHello?

YesHello is your team inbox for WhatsApp, a business messaging platform that makes it easier for your team to manage customer messages in WhatsApp by giving every team member their own separate login. YesHello allows customers to message you via WhatsApp (and various other messaging channels) and provides a 360° view to every team member in your company. We want to help you better manage your contacts and conversations from WhatsApp (and various other channels) and make it easier for you and your team to respond to your contacts in a more efficient way. The platform also provides a way for you to collaborate with your teammates. YesHello is a business messaging platform that connects Contacts from any Channel to every Team. The platform allows customers to message you via any Channel and provides a 360° view of every Team in the company. We want to help you better manage your Contacts and conversations from various Channels and make it easier for you and your team to respond to your Contacts in a more efficient way. The platform also enables collaboration with your teammates.

Features

📥 Shared Team Inbox

A shared inbox allows you to collaborate with your teammates and respond to your Contacts lightning-fast. This way, you and your teammates can co-operate on conversations and deliver amazing customer experiences, faster.

🌎 360° Customer View

No more logging in to multiple platforms — find all your customer chats in one place. No matter the Channel, you are able to find a single story for every customer. Custom Fields and Tags also make it easier to segment your customers.

⚙️ Chat Automation

Less work, more messages for a more productive workforce. Create Workflows to help your teammates better manage their efforts in resolving customer issues.

🚗 Respond on the go

With YesHello mobile, you can respond to your customers on your mobile device at your own convenience. YesHello mobile has the features for you to perform the necessary tasks so that you can just work on the go.

💡 Try it out!

The best way to discover the platform is to try it out yourself. Whether you are thinking of connecting a business messaging app to the platform or create a Web Chat Widget from scratch, get started with the YesHello Platform for free with the following guide.