Last updated
Last updated
When using the YesHello platform for email messaging, it's important to understand what email is and how it works. Email is short for electronic mail and is a way for users to exchange information over telecommunications. This can include text, files, images, or other attachments that are sent through a network to a specified individual or group of individuals.
If the inbox to be connected to is a valid Google Workspace account, it can be connected to the platform with some extra configuration. Please refer to this page on how to connect to Gmail.
Gmail/Google WorkspaceNot using Gmail? Don't worry, the inbox can be connected via IMAP/SMTP. There is an option for non-Gmail users whether other email providers can be connected by providing some credentials and configuring a forwarding rule.
Other EmailThe channel capabilities of different Email channels are listed below:
Message Status Availability
Supported File Types
Metadata Received by Channel
Text Formatting
The message status availability for different Email Channels is shown in the table below:
Channel
Sent
Delivered
Read
Failed
Google Workspace
✅
✅
✅
✅
Other Email
✅
✅
❌
✅
Google Workspace supports images with a maximum file size of 10 MB.
Different channels provide different sets of Contact's metadata to the YesHello platform. The list of Contact's data you’ll be able to obtain from different Email channels is shown in the table below:
Channel
Metadata Received by Channel
Google Workspace
Email Address
Other Email
Email Address
For email channels, the platform provides a rich text editor in the message composer to assist you in formatting your message by making text bold, underlining it, embedding links, adjusting alignment, changing color, and more.
Email Channels have a distinctive communication style that differs from messaging Channels. In particular, content style in email is typically expected to be more formal, long, and slow compared to instant messaging Channels, which tend to be short, casual, and quick. Therefore, when using the email Channels on the YesHello messaging platform, there are certain limitations that users should be aware of.
Email broadcasting is not supported on YesHello as the broadcast module is designed for sending broadcasts over messaging Channels. Email broadcast has a different infrastructure as well as requirements and rules to avoid domain being flagged. Thus, consider using messaging Channels for broadcasts.
Dialogflow's chatbot is not supported for email Channels on YesHello due to Dialogflow's intent text input limit. For more advanced and user-friendly automated replies to conversations, consider using Workflows.
When using the Ask a Question step in Workflows, you may experience some limitations such as a new email thread you created will have a blank subject and each question you ask will be sent as a separate email instead of in a single email thread. This is because email and the Ask a Question step feature are not compatible technically. We do not recommend using the Ask a Question step with the email channel.
Yes, you can send emails to multiple recipients by either copying them or blind copying them.
You have the option to add your preferred signature, which can be customized for all users using dynamic variables. Our rich text editor allows you to format the signature according to your preferences, and you can even include an image if desired.