Facebook Private Replies
Last updated
Last updated
is a system that allows a private message to be sent automatically from your Facebook page to any Facebook user who comments on one of your Facebook Page Posts.
If the Facebook user replies to this automated message, the reply will be shown on the Platform and if this is the first time the Facebook user has messaged you they will become a Contact.
Facebook users who comment on your post will only become a contact when they respond to the direct message.Please bear in mind that ads are not supported for Facebook Private Replies.
Step 1: Navigate to Channel Settings
From Settings Module, navigate to the menu item, Channels.
Step 2: Locate the Facebook Messenger channel
Once you have located the Facebook Messenger channel, press Comments.
Step 3: Configure the necessary settings
Select your preferred mode from the following:
Track Comments under ANY post.
Track Comments under a SPECIFIC post.
Step 4: Select the Post(s)
If you choose to track comments under a specific post, you will need to specify the posts to be tracked.
Step 5: Add an autoreply message
Specify an auto-reply message to send to contacts who interacted with the post.
Step 6: Save the configurations
Press SAVE to save the configurations.
The platform will now track any new comments that are made and automatically send a message to new users.