SMS
Short Messaging Service (SMS) is a text-based way of communicating that has been around for a decade or more. If you would like to use the YesHello platform for SMS messaging, you will need to create an account with one of our partners.
Once you have created an account and provisioned a phone number, you may connect it to the YesHello platform and interact with your contacts through SMS messages just like any other channel.
Supporting Partners
If you wish to connect SMS to the YesHello platform, please consider the following partners:
Channel Capabilities
The channel capabilities of SMS supporting partners are listed below:
Message Status Availability
Supported File Types
Metadata Received by Channel
Broadcasts
Rate Limits
Message Status Availability
The message status availability for different SMS channels is shown in the table below:
SMS Channel | Sent | Delivered | Read | Failed |
Twilio | ✅ | ✅ | ❌ | ✅ |
MessageBird | ✅ | ✅ | ❌ | ✅ |
Vonage | ✅ | ✅ | ❌ | ✅ |
Supported File Types
The file types supported by different SMS channels and the maximum file size for each file type are shown in the table below:
SMS Channel | Image Size Limit (MBs) | Audio Size Limit (MBs) | Video Size Limit (MBs) |
Twilio | 5 | 0.5 | 0.5 |
MessageBird | 1 | 1 | 1 |
Vonage | 2 | - | - |
Metadata Received by Channel
Different channels provide different sets of Contact's metadata to the YesHello platform. The list of Contact's data you’ll be able to obtain from different SMS channels is shown in the table below:
SMS Channel | Metadata Received by Channel |
Twilio | Phone number, City, State, Postal code, Country |
MessageBird | Phone number |
Vonage | Phone number |
Broadcasts
YesHello’s supporting SMS partner channels have no restrictions on the content or number of messages businesses can send in a broadcast. Broadcast messages will be charged at the usual per-message rate.
Rate Limits
A rate limit is the number of API calls an app or user can make within a given time period defined by the channel. Learn more about the rate limits of SMS channels below:
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